Frequently Asked Questions

How long will it take to process my order?

Please allow 3-5 business days for your order to process, plus additional shipping time, per your delivery selection.

 
How much is shipping?

We offer free standard shipping on all domestic orders.

 

Can I rush my order?

Customers should choose expedited shipping options to ensure timely arrivals of orders. Rush orders should be mentioned in the order notes with a follow up email to brooke@lavenderandgold.com.

 

Do you ship internationally?

Yes, we do offer shipping outside of the United States.

 

What is your exchange and return policy?

If you are unsatisfied with your purchase, we offer an exchange or full refund within 14 days from the delivery date. Items must be returned in their original packaging, without wear or damage, along with the original packing slip. Refunds are issued to the original form of payment and usually take 3-5 business days to show. Return shipping is the responsibility of the customer.

Shipping Address:

Lavender + GOLD

210 South Florida Avenue, Suite #150

Lakeland, Florida 33801

 

How do I care for my necklace?

Because each piece is 14 Karat Solid Gold, we encourage customers to use a gentle polishing cloth or warm soapy water to clean your jewelry.

 

Do you offer repairs?

L+G will repair at no charge within 30 days of receipt of purchase. We take great pride in our quality and craftsmanship.  However, jewelry by nature is delicate. If you should need a repair on any necklace, please email brooke@lavenderandgold.com. Repairs needed after this timeline will incur a repair charge at the customer’s expense beginning at $30.  

 

How long is the chain?

Each necklace has a 14 inch cable chain enclosed with a lobster clasp. The pendant shapes are soldered onto the chain, keeping it from circling and moving around the chain. The 14 inch length was chosen so the pendant can sit closer to the neck. The chain will fit slightly longer on younger children (baby & toddler) and take a more fitted look to older children and teens. This length can also be appropriate for adults.

 

If you have any other questions or concerns please email brooke@lavenderandgold.com.

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